Start Date

13 March 2026

End Date

27 March 2026

Start Time

9am

End Time

1pm each session

Venue

Online via Zoom

Contact Name

CCANSW Office

Contact Phone

02 9160 8102

Contact Email

secretary@ccansw.org.au

Max. Attendees

24

Who Can Register?

Anyone

Managing Conflict & Stress Management/Burnout Prevention

Register Now

THE COURSE

We often navigate difficult conversations with angry customers, defensive team members, emotional co-workers and anxious stakeholders. 

This workshop includes 3 main areas:

1. Accidental Counselling Skills
2. Conflict Management Skills, and
3. Stress Management/Burnout Prevention.

Participants will develop confidence and tools to use when dealing with hard conversations and the ability to protect themselves from being adversely affected by other people’s behaviours.

COURSE DETAILS

The course is delivered as 3 x 4-hour online sessions via Zoom.

Dates: Friday 13 March / Friday 20 March  / Friday 27 March 2026

Times: 9:00 am to 1:00 pm each session

Trainer: Simon Goode - Reboot Resolve

COST

CCANSW Category A Member:  Free for the first 2 registrations from a financial CCANSW Category A member 
CCANSW Member:  $720 per person (for Category B members or additional registrations)
Non Members:         $1080 per person

Cancellation & Refunds:  Registration cancellations must be received, via email to the CCANSW Secretariat, prior to course commencement (5 days for face-to-face sessions and 3 days for online sessions) Thereafter, no refunds will apply or loss of the free registration will occur, whichever applies. Substitute delegates will be accepted without penalty.

WHAT YOU WILL NEED

• Access to a device, laptop or monitor
• Headphones/earphones
• Speakers
• Webcam/camera
• Wifi/internet access
• A quiet learning space

LEARNING OUTCOMES

Accidental Counsellor and Stress Management Understanding the way our body and brain responds to stress – and the impact on the rational cognitive capacity of distressed people The accidental counsellor skillset – active listening skills and containment strategies How to set up a supportive conversation that lets someone else feel listened to and empowers them to help themselves How to respond to threats of self-harm or initiate the conversation when you are concerned about someone’s safety How to identify the signs of burnout or vicarious trauma Strategies for self-care so you don’t become overwhelmed Developing healthy habits and making change in your own life.

Managing Conflict Understanding the types and causes of conflict Ability to analyse the context of conflict and contributing factors Understanding individual responses to conflict (including conflict modes, cultural differences, personality differences) Knowledge of factors that escalate and complicate, and how these can be minimised Understanding the neurobiology of the stress response Development of the active listening skillset – L.E.A.R.N. to Listen Improving your assertive communication skills Learning to Manage ‘High Conflict Personalities’

Handouts: Will be forwarded to participants, allowing participants to print them ahead of time to take notes.    

Course Delivery:  This is an official CCANSW training course, using the services of a qualified facilitator.  The course has been customised for CCANSW requirements, with relevant industry scenarios.