Start Date

11 August 2026

End Date

11 August 2026

Start Time

9:00 AM

End Time

1:00 PM

Venue

Online

Contact Name

CCANSW Office

Contact Phone

02 9160 8102

Contact Email

secretary@ccansw.org.au

Max. Attendees

25

Who Can Register?

Anyone

This 4-hour online workshop is vital for everyone with any level of responsibility for the welfare of cemetery clients.

Register Now

Who are our most frequent clients? What do they think, feel and want? When and why do mourners visit cemeteries, and what do they expect? How do their needs change over time?

Unique, ground-breaking Australian research reveals how the profile of most mourners differs significantly from that of the general population. We need to know our clients, and they want to be understood.

LEARNING OUTCOMES

• Discover the hidden social world of the cemetery and appreciate cultural diversity among clients.
• Gain first-hand insights into commonly expressed needs of Australian mourners.
• Recognise a broad range of clients’ emotions and how they may progressively vary.
• Understand personal and cultural factors behind specific bereavement behaviours.
• Appreciate how mourners really feel about bereavement services (including funerals, cemeteries and other supports).
• Confidently understand and anticipate community needs.
• Learn to predict certain client responses and be prepared to minimise potential conflict.
• Learn and share practical solutions for better results and prepare to deliver truly effective services.

Course Delivery:  This is an official CCANSW training course, using the services of a qualified facilitator. The course has been customised for CCANSW requirements, with relevant industry scenarios.

COST

CCANSW Category A Member:  Free for the first 2 registrations from a financial CCANSW Category A member 
CCANSW Member:  $240 per person (for Category B members or additional registrations)
Non Members:         $360 per person

Cancellation & Refunds:  Registration cancellations must be received, via email to the CCANSW Secretariat, prior to course commencement (5 days for face-to-face sessions and 3 days for online sessions) Thereafter, no refunds will apply or loss of the free registration will occur, whichever applies. Substitute delegates will be accepted without penalty.

WHAT YOU WILL NEED

• Access to a device, laptop or monitor
• Headphones/earphones
• Speakers
• Webcam/camera
• Wifi/internet access
• A quiet learning space

THE PRESENTER

Dr Philip Bachelor OAM is a social behaviourist and extensively experienced cemetery administrator. With a background in cultural resource management, social anthropology, psychology and business administration, he is nationally and internationally recognised as a leading bereavement researcher, author and educator.

“Dr Philip was a very knowledgeable and respectful person who automatically comes across as very experienced.”

“This was a fascinating workshop. The presenter had a vast knowledge and understanding of the sector and was great at explaining some of the more research-related terminology and concepts that I wouldn’t have otherwise understood.”

“It felt special (and unusual) to have this level of access to peoples’ emotions and personal grief journeys. I found it really insightful.”

“Philip was informative and had a vast knowledge of the subject. The content was easy to follow and understand, offering varied viewpoints and statistics that assist in understanding clients’ needs.”

“Very informative.”

“Loved it.”